Privacy Policy

Effective date: February 18, 2026

Overview

Bridgecall B.V. ("Bridgecall", "we", "us") helps people communicate across languages in real-time. We collect and process personal data so we can run calls, provide account features, deliver billing, keep the service reliable, and improve call quality.

By using Bridgecall, you agree to this Privacy Policy and to our Terms of Service.

Changes to this policy

We may update this policy as Bridgecall evolves. If we make material changes, we will post an update on our site and may notify you by email or in-product notice.

What this policy covers

This policy explains how we handle personal data we collect through Bridgecall websites, apps, and services. It does not apply to third parties we do not own or control.

Categories of personal data we collect

Profile and contact data

Name, email, account identifiers, and profile settings. Shared with service providers that help us run Bridgecall.

Billing data

Subscription status, plan details, billing metadata, payment method type, and limited card information (processed by payment providers). Shared with payment and infrastructure providers.

Device and usage data

IP address, browser/device information, session logs, and page events used for security, diagnostics, and product analytics.

Audio, captions, and transcripts

Live audio streams and generated speech/caption data needed to provide translation. If transcript features are enabled, transcript events may be stored and visible to authorized team members on the account.

Support and communication data

Information you send us through support, email, and operational notifications.

Sources of personal data

  • Directly from you when you sign up or use Bridgecall.
  • Automatically through cookies, logs, and technical telemetry.
  • From service providers and integrations used to operate the platform.

How we use personal data

  • Provide and maintain real-time translated calls.
  • Authenticate users and manage accounts.
  • Process subscriptions and billing.
  • Improve reliability, speed, and translation quality.
  • Prevent abuse, fraud, and security threats.
  • Communicate service updates and support responses.
  • Comply with legal obligations.

How we share personal data

  • Service providers: hosting, analytics, payments, and infrastructure partners.
  • Account-authorized parties: such as team members you invite.
  • Legal and safety: when required to comply with law or protect rights and users.
  • Business transfers: if Bridgecall undergoes a merger, acquisition, or asset transfer.

Data security and retention

We use technical and organizational safeguards designed to protect personal data. We retain data only as long as needed for service delivery, legitimate business purposes, legal compliance, and security.

Your rights and choices

  • Access, update, or delete account information.
  • Manage cookie preferences in your browser settings.
  • Opt out of marketing communications.
  • Request privacy-related support by emailing support@bridgecall.app.

Children's privacy

Bridgecall is not intended for children under 16. We do not knowingly collect personal data from children under 16.

Regional privacy rights

Depending on your location, you may have specific privacy rights (including rights under GDPR/UK GDPR and certain U.S. state privacy laws). Contact us to submit a rights request.

Contact us

If you have questions about this Privacy Policy, contact:
Website: bridgecall.app
Email: support@bridgecall.app

Also review our Terms of Service.